Shipping policy
1. Processing Time
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Ready-made Products: Orders are typically processed and dispatched within 5 to 14 working days after payment confirmation, subject to stock availability.
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Custom Orders: Production begins after final design approval and full payment. The design-to-production process generally takes approximately 1 month. We strongly recommend confirming your order 3–6 months before your desired delivery date.
2. Shipping Methods & Regions
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Hong Kong: All orders are shipped via SF Express.
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Macau, Taiwan & Mainland China: Shipped via SF Express with Pay-on-Delivery (到付). Customers are responsible for paying the freight upon receipt.
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Other International Destinations: Shipped via Hong Kong Post. Shipping costs and service options must be confirmed with us before order placement.
3. Shipping Costs
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Hong Kong:
- Free shipping on orders over HKD 500.
- A flat rate of HKD 30 applies to orders below HKD 500. -
Macau, Taiwan & Mainland China: Shipping costs are collected upon delivery (Pay-on-Delivery).
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International (excluding Macau/Taiwan/Mainland China): Shipping fees vary by destination and package weight/size. Please contact us for a quote before ordering.
4. Delivery Times
Delivery times are estimates and begin once the order has been dispatched:
| Region | Estimated Delivery Time (After Dispatch) |
| Hong Kong | 1–2 working days |
| Macau / Taiwan / Mainland China | 3–7 working days |
| International | 7–31 working days (varies by destination) |
Please note: These times are provided by couriers and are not guaranteed. Delays may occur due to customs processing, weather, or logistical issues.
5. Order Tracking
Once your order is shipped, you will receive a tracking number via email or WhatsApp (for custom orders). You may use this number to monitor your shipment’s status on the courier’s website.
6. Delivery Issues
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If your package appears damaged upon delivery, please refuse acceptance and contact us within 24 hours with photos and details.
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For lost or delayed shipments, please notify us as soon as possible. We will assist in investigating with the courier.
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Merreve is not liable for delays or losses caused by the courier, but we will support you throughout the resolution process.
7. Customs & Import Taxes
International customers are responsible for any customs duties, taxes, or import fees imposed by their country. These charges are not included in the product price or shipping fee and must be paid by the recipient upon delivery.
8. Policy Updates
Merreve reserves the right to update this Shipping Policy at any time. Continued use of our services constitutes acceptance of the revised policy.
Last updated: January 22, 2026
